Have questions regarding sizes, materials, order status, or circular returns? We are here to support.
844 Mercer Street, Suite 400
New York, NY 10012
Our digital concierge is active Monday through Friday, 9:00 AM to 6:00 PM EST. We typically reply to all inquiries within 24 business hours.
Thank you for writing. A concierge member will review and reply shortly.
WornWell garments feature custom drops, relaxed shoulders, and loose fits designed to look fluid. Our items are unisex. For a classic relaxed drape, order your normal size. For a more structured standard fit, we recommend sizing down one full size. Detailed chest/length specifications are available on each product detail page.
We build our clothes to last years, but not to end up in landfills. When a garment is worn out or you no longer need it, email our concierge for a prepaid shipping label. Ship it back to us, and we will recycle the fibers into new yarns. In return, we will issue you a $15 store credit voucher for future purchases.
Orders are processed and packaged inside our carbon-neutral fulfillment facility within 1–2 business days. Standard shipping within the US takes 3–5 business days. Express shipping takes 1–2 business days. You will receive an automated email with tracking links as soon as the package leaves our warehouse.
Yes, we ship to over 50 countries globally. International duties and shipping rates are calculated at checkout. Transit times vary between 6–12 business days depending on customs processing speeds in your region.